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Last updated: August 2026

May Child & Adolescent Counselling (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information shared with us through this website and our counselling services.

This Privacy Policy explains what information we may collect, how we use it, and the choices available to you.
 

1. Information We Collect

When you contact us, submit an enquiry, request an appointment, or complete an intake form, we may collect information such as:

• Your name and contact details

• Parent or guardian details where applicable

• The age of the child or adolescent

• Information about the reason for seeking counselling

• Relevant background information provided voluntarily

• Appointment and session-related information

• Information required for consent and safeguarding purposes

You should only provide information that is relevant to your enquiry or counselling needs.
 

2. How We Use Your Information

Information provided to us may be used to:

• Respond to enquiries

• Assess whether our services are appropriate for your needs

• Schedule and manage appointments

• Conduct counselling sessions

• Communicate with clients and parents or guardians where appropriate

• Maintain appropriate professional and administrative records

• Meet applicable legal, ethical, safeguarding, and professional obligations

We do not use counselling information for advertising or unrelated purposes.
 

3. Confidentiality

Information shared during counselling is treated as confidential, subject to applicable professional, legal, and safeguarding requirements.

Confidentiality may have limits in circumstances where disclosure is required or permitted by law or where there is a serious concern regarding someone's safety or wellbeing.

The specific confidentiality arrangements for children and adolescents, including the role of parents or guardians, will be explained before counselling begins.
 

4. Children and Adolescents

Because our services may involve individuals under the age of 18, appropriate parent or legal guardian consent may be required before counselling begins, depending on the circumstances and applicable requirements.

We take the privacy and safety of young people seriously and will handle their information with appropriate care.
 

5. Online Counselling

Online counselling may involve third-party technology or communication platforms.

We take reasonable steps to protect the privacy of online sessions and client information. However, no internet-based communication system can be guaranteed to be completely secure.

Clients are encouraged to participate in sessions from a private and secure environment and to use a reliable internet connection.
 

6. Website Forms and Wix

Our website may use Wix Forms, Wix Bookings, or other Wix services to collect enquiries and manage appointments.

Information submitted through these services may be processed and stored by Wix according to its own privacy practices and terms.

Please avoid submitting highly sensitive information through a general website enquiry form unless specifically requested.
 

7. Payments

If online payments are offered, payment information may be processed through third-party payment providers.

We do not intend to store complete payment card details ourselves. Payment providers may collect and process payment information according to their own privacy policies.
 

8. Cookies and Website Data

Our website may use cookies or similar technologies to help the website function, understand website usage, and improve the visitor experience.

You may be able to manage certain cookie settings through your browser or through any cookie controls provided on the website.
 

9. Sharing Information

We do not sell or rent personal information to third parties.

Information may be shared with third parties only where reasonably necessary to provide a requested service, operate the website, process appointments or payments, comply with legal obligations, or address serious safety or safeguarding concerns.

Where appropriate, we will seek consent before sharing information.
 

10. Data Security

We take reasonable measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
 

11. Data Retention

We retain personal and counselling information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, professional, ethical, and record-keeping requirements.

Retention periods may vary depending on the type of information and the circumstances.
 

12. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to request access to, correction of, or information about the processing of your personal data.

To make a privacy-related request, please contact us using the details provided below.
 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or applicable requirements.

The updated version will be published on this page with a revised “Last updated” date.
 

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

May Child & Adolescent Counselling
Email: maithrisharma67@gmail.com
 

 crisis situations. If you or a child is in immediate danger or requires urgent assistance, please contact the appropriate local emergency or crisis service.